Terms of Service for RemoteIQ RMM

Last Updated: November 3, 2025

Please read these Terms of Service (“Terms”) carefully before using the remoteiqrmm.com website (the “Website”), our paid cloud-hosted RemoteIQ RMM (the “Cloud Service”), or our free self-hosted RemoteIQ RMM (the “Self-Hosted Software”) operated by Supr Solutions LLC (“we,” “us,” or “our”).

Your access to and use of the Website and Services is conditioned on acceptance of and compliance with these Terms.

1. Description of Services

RemoteIQ RMM is a remote monitoring & management platform offered as:

  • Cloud Service: Paid subscription where we host/manage the software.
  • Self-Hosted Software: Free, open-source (AGPL-3.0) version you run yourself.

2. Website & Account Registration

  • Account Creation: Certain features require an account. Provide accurate info (First/Last Name, Email, Company Name) and keep it updated.
  • Future Functionality: Billing/profile fields (Billing Address, Phone) may be added; governed by these Terms.
  • Account Security: You’re responsible for safeguarding your password and account activity. Notify us of unauthorized use.
  • Acceptable Use: Don’t use the Website illegally or to violate laws in your jurisdiction.

3. Cloud Service (Paid Hosting)

  • Your Data: You are the Data Controller for all endpoint data; we are the Data Processor and process only to provide the service, for support, or per law.
  • Acceptable Use:
    • Don’t manage devices you lack legal rights to manage.
    • No malware/illegal activity/rights violations.
    • No breaching or bypassing security of our service/servers.
  • Termination: We may suspend/terminate for breach; you may cancel anytime.

4. Subscriptions, Payments, and Refunds

Subscriptions & Billing

Cloud Service is billed on a recurring subscription (monthly/annual). Auto-renews unless you cancel.

Cancellation

Cancel anytime via billing panel or support. Access continues until the end of the current billing cycle.

Refund Policy

No refunds for partial periods or unused time. All sales final.

Price Changes

We may change fees with reasonable prior notice (typically 30 days) so you can cancel before changes take effect.

5. Self-Hosted Software (Free)

  • License: Licensed under AGPL-3.0. You agree to its terms.
  • NO WARRANTY: Provided “AS IS,” without warranty (including merchantability/fitness/non-infringement).
  • LIMITATION OF LIABILITY: We’re not liable for damages arising from use of the software.

6. GitHub Sponsorships

Voluntary contributions via GitHub Sponsors; processed under GitHub’s terms.

7. Intellectual Property

Website content (excluding User Data) is the property of Supr Solutions LLC. “RemoteIQ RMM” and “RemoteIQ” are trademarks of Supr Solutions LLC. Self-Hosted Software IP is governed by AGPL-3.0.

8. Limitation of Liability (General)

To the maximum extent permitted by law, Supr Solutions LLC is not liable for indirect, incidental, special, consequential, or punitive damages. For the Cloud Service, total liability is limited to amounts paid in the 3 months prior to a claim.

9. Governing Law

These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law rules.

10. Changes to These Terms

We may modify these Terms; we’ll post updates here with a new “Last Updated” date.

11. Contact Us

Supr Solutions LLC
support@remoteiqrmm.com